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ITR Terms & Conditions

  1. In these terms and conditions, the terms us, we and our refer Business Mantra Pty Ltd.
  2. Our fees are an estimate only and do not constitute a quote. Costs are based on an hourly rate and may differ from estimates provided based on the requirements of work undertaken. Unless otherwise agreed in writing, all work done relating to your tax return will be charged to you.
  3. You can terminate our services at any time for any reason. You acknowledge that you will be billed for any work completed up until you notify us of this termination.
  4. You agree that we can cease acting for you as a client at any time should your accounts be outstanding, or if in our opinion, the trust and confidence in our working relationship has broken down.
  5. Business Mantra or any subsidiary takes no responsibility for any original documents left in our possession. Please provide copies of documents only.
  6. ‘Pay Nothing Now’ allow us to subtract our fee from your refund when it is received from the Australian Taxation office. This offer does not apply if you are not due a refund. If you are not paid a refund and you have used this service, you will still be liable for our fee.
  7. If your tax refund does not cover the cost of our fees, we may obtain the fees via Direct Debit. If Direct Debit is unsuccessful we may take such action necessary to recover that amount including enforcement action.
  8. Should you wish to settle our invoices by a means other than that specified on the invoice, additional fees or surcharges may be imposed.
  9. We may collect and use your personal information to deliver services requested by you and inform you of services that may be of interest to you. This information may be shared with trusted partners to assist us to send you email or postal mail, perform statistical analysis, provide customer support or arrange for deliveries.
  10. The information provided by you to us for the preparation of your tax returns, including any applicable schedules is true and correct.
  11. You authorize your refund to be paid directly into your specified bank account

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